TERMS & CONDITIONS

Last Updated: 18 February 2016

INTRODUCTION

This Agreement sets forth the terms and conditions governing the sale of products by Shivam IT Service (“Seller”, “we”, “our”, “us”) through the website www.shivamitservice.com and directly from our sales counters. By purchasing from us, the Buyer (“you”, “your”) acknowledges having read, understood, and agreed to these terms in full.

SALE TERMS

1.

Nature of Business

We are a marketing and distribution company. We are not the manufacturer of any product.

2.

No Returns or Exchanges

Goods once sold will not be taken back or exchanged. Invoices cannot be modified or cancelled once issued.

3.

Inspection & Risk

All products are physically inspected before delivery. Buyers must check the physical condition of goods at the time of purchase. We are not liable for any physical damage after the goods leave our counter or warehouse.

4.

Risk & Transit

All goods are shipped at the Buyer’s risk. We are not responsible for loss, damage, or pilferage during transit.

5.

GST Invoicing

We provide proper GST invoices for all products. For GST credit, the Buyer must provide a valid GST number and a copy of their GST certificate at the time of order. Incorrect GST details are the Buyer’s responsibility.

6.

Order Cancellation

If an order is cancelled after dispatch, both-way shipping charges and applicable convenience fees will be deducted from the refund. Refunds are processed only after returned goods are received in their original condition.

7.

Special Usage

For products intended for abnormal or industrial use, the Buyer must inform us at the time of purchase; otherwise, the warranty will be void.

8.

Components & Systems

Items sold as individual components are not “complete PC systems” unless explicitly stated.

9.

Dead on Arrival (DOA)

For DOA claims, all original packaging, accessories, and manuals must be returned. Incomplete returns will be treated as standard RMA cases.

10.

Order Rights

We reserve the right to cancel any order due to pricing or stock errors.

WARRANTY TERMS

1.

Carry-In Warranty

All products carry a “carry-in” warranty. Buyers are responsible for shipping charges to and from the service center.

2.

Manufacturer Warranty

  1. Where “Direct Warranty” or “Manufacturer Warranty” applies, Buyers must contact the manufacturer’s service center directly.
3.

Warranty Void Conditions

Warranty will be void if:

    • The product shows physical damage, burnt pins, cracks, or missing/tampered warranty stickers.
    • Damage is caused by mishandling, improper installation, power fluctuations, or misuse.
4.

Exclusions

We are not responsible for delays or decisions made by the manufacturer or distributor regarding warranty claims.

5.

Service Center Rules

Warranty repair or replacement will follow the manufacturer’s or distributor’s policy.

6.

Proof of Purchase

Warranty claims must include our original invoice and delivery challan.

PAYMENT & DELIVERY

1.

Full payment must be made before dispatch unless otherwise agreed in writing.

2.

Delivery dates are estimates only. We are not liable for delays caused by couriers, suppliers, or unforeseen events.

LIMITATION OF LIABILITY

Our liability is strictly limited to the invoice value of the product purchased. We are not liable for indirect, incidental, or consequential damages arising from the sale, use, or inability to use our products.

CUSTOMER RESPONSIBILITIES

  • Ensure correct billing and shipping details.
  • Arrange for professional installation by qualified personnel.
  • Maintain proper product handling and usage according to the manufacturer’s guidelines.

FORCE MAJEURE

We shall not be liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or government restrictions.

JURISDICTION

All disputes are subject exclusively to the jurisdiction of the courts in Siliguri, West Bengal, India.