Shipping & Delivery Policy
Thank you for shopping with us. The following terms and conditions constitute our Shipping Policy.
Delivered via Delhivery
We partner with Delhivery — one of India's largest courier networks — to ensure your orders reach you safely and on time.
Shipment Processing Time
All online shopping orders are processed within 2–3 business days. Delivery time is based on your location pin code — usually 2–3 business days, 4–5 business days, or 4–7 business days where standard courier service is available. Orders are not shipped or processed on weekends or holidays.
If there will be a significant delay in shipment, we will contact you via telephone or email.
Shipping Rates & Delivery Estimates
Shipping charges are based on the weight & size of the product. For multiple products from the same category, we add the total weight & size of all units and charge a single delivery fee. Shipping charges will be calculated and displayed at checkout.
Shipment Confirmation & Tracking
You will receive a Shipment Confirmation email or SMS once your order has been shipped. The tracking number will be active within 24 hours. You can also track your order using the tracking number provided.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, tampered, or broken, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Shipment Issues?
Contact our helpdesk at +91 9933164650 or email info@shivamitservice.com